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Introduction to Call Centre Soft Skills - Outbound Calls
The purpose of this lesson is to introduce you to the knowledge, skills, attitudes, and techniques that you need to be successful in outbound calling.
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Introduction to Call Centre Soft Skills - Inbound Calls
The purpose of this lesson is to give you the understanding and the skills you need to open inbound sales calls effectively.
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Introduction to Call Centre Soft Skills - Customer Services
The purpose of this lesson is to assist you in managing your own emotional stress that sometimes accompanies a job in customer service and to equip you with the skills for managing the customer's emotional state.
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